Warranty Coverage
Your Zuno tracker is backed by our comprehensive warranty. We stand behind our products and are committed to ensuring your complete satisfaction.
1 Year Limited Warranty
All Zuno tracking devices come with a comprehensive 1-year limited warranty covering manufacturing defects and hardware failures.
Free Replacement
If your device fails due to manufacturing defects, we'll replace it free of charge with a new unit or equivalent model.
Quick Processing
Most warranty claims are processed within 3-5 business days. We'll ship your replacement device immediately upon approval.
What's Covered
Zuno Card
Hardware defects, battery issues, connectivity problems
Duration: 1 yearZuno Clip
Hardware defects, battery issues, connectivity problems
Duration: 1 yearZuno Pet
Hardware defects, battery issues, connectivity problems
Duration: 1 yearZuno Jet
Hardware defects, battery issues, connectivity problems
Duration: 1 yearZuno Pop
Hardware defects, battery issues, connectivity problems
Duration: 1 yearZuno Tag
Hardware defects, battery issues, connectivity problems
Duration: 1 yearCustomer Support
Technical assistance and troubleshooting
Duration: LifetimeWhat's Not Covered
Physical Damage
Drops, water damage, impact damage, crushing
Duration: Not coveredImproper Use
Modifications, unauthorized repairs, misuse
Duration: Not coveredBattery Issues
Battery replacement, normal battery degradation
Duration: Not coveredLoss & Theft
Lost devices, stolen devices, missing items
Duration: Not coveredCosmetic Damage
Scratches, dents, paint chips, wear marks
Duration: Not coveredEnvironmental Damage
Extreme temperatures, humidity, dust damage
Duration: Not coveredUnauthorized Service
Third-party repairs, modifications, tampering
Duration: Not coveredAccessory Damage
Damage from non-Zuno accessories or chargers
Duration: Not coveredSoftware Issues
App problems, firmware issues, connectivity software
Duration: Limited coverageNormal Wear
Expected wear and tear from regular use
Duration: Not coveredHow to File a Warranty Claim
Contact Support
Reach out to our support team via email at warranty@zuno.com or through our contact form with your issue details.
Provide Information
Share your order number, device serial number, and a detailed description of the problem you're experiencing.
Diagnosis
Our technical team will review your case and may request additional information or troubleshooting steps.
Approval & Shipping
Once approved, we'll ship your replacement device immediately. You'll receive tracking information via email.
Important Notes
- •Warranty is valid from the date of purchase
- •Proof of purchase is required for warranty claims
- •Warranty is non-transferable
- •Replacement devices may be refurbished units
Contact Information
Warranty Claims
support@zunotags.com
Response Time
Within 24 hours
Processing Time
3-5 business days
Shipping
Free shipping for warranty claims
Need to file a warranty claim?
Our support team is here to help you with warranty claims and any questions about your Zuno device.